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WooCommerce Social Login FAQ

“WooCommerce Social Login FAQ” Documentation by “WPWeb”
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Here you will find answers to commonly asked questions about the WooCommerce Social Login extension.

Frequently Asked Questions

Does it work without WooCommerce?

Yes, Now this plugin works standalone & it doesn't need WooCommerce. You can independently use this plugin with BuddyPress, bbPress, or PeepSo.

After login with Twitter, It redirects me on login page to enter email address, why?

Twitter doesn't provide an email address when the user logs in, so we need to ask user to add email address for the first time so that we can link that email address to their account.

Does Facebook login require https site?

If you are using facebook app version 2.12 or greater then if will require https for your site. For more information please see here

Why aren't my Woo Social Login buttons displaed? I have them set for XXX pages.

You might have been already logged in to your website :). Try this in a different browser and you'll see login options.

Can customers still log in or change account information without linking their social accounts or if they delete it later?

Yep! This plugin ties into the existing WordPress user accounts. Your new customers are still created with customer accounts, using their email (Facebook, Amazon, Google) or handle (Twitter). They could reset passwords using their email addresses to log into your site normally.

In the case of users who have created an account with Twitter, We do prompt users to enter an email when logging in with these services.

Does Woo Social Login give the linked social networks access to all of the account information for that user on our website?

No, there's very little information that's sent back to the social network during the initial login and after that there’s no information exchanged until the user logs in again. The only data that’s passed back and forth is login information – nothing on orders, site activity, etc. See below for what information is pulled from each network.

What happens to a customer's account and order history if the plugin is deactivated / deleted?

Once a user logs in with a social network, a WordPress account is created for the user using his/her email address as the username and a random password. If you were to uninstall the plugin, a user can always use the "lost password" feature to create a new password and log into their account normally, rather than with their social network.

Help, my Woo Social Login buttons are not displaying! I promise I’m not logged in already.

This is most likely an issue with your theme (we’ve seen this happen several times already). If your theme overwrites WooCommerce templates, as many do, it may be missing the required action hooks to display the Woo Social Login buttons. It would be best to contact your theme author and prod them to update their templates to be compatible with the latest version of WooCommerce and include any hooks and functions WooCommerce does.

In the mean time, you can add the login buttons to any page using our shortcode: [woo_social_login]

Why Twitter login ask to Authorize app every time when i login?

Twitter recently make changes in API and that's why it ask to Authorize app every time.

Why Woo Social Login not working on Microsoft Edge browser?

Microsoft Edge browser is blocking the long url, so whenever it detect the long url it will not work. To unblock the url follow below steps:

  • Go to the Control Panel
  • Click on Internet Options
  • Click on Security Tab
  • From the Security Tab click on Trusted Sites Tab
  • Add https://*.facebook.com in textbox and click on button "Add"
  • Add Same url format for other social network sites
  • Restart Microsoft Edge browser

How can I change email when user gets registered using Social Login?

By default, plugin will send WordPress email. If you want to change email then you need to use WooCommerce template as shown in below screenshot.



Once you select WooCommerce, You need to override WooCommerce customer new account email templates. This template can be overridden by copying it to yourtheme/woocommerce/emails/customer-new-account.php. To learn more about template overriding, see here.

How to get user's email address from the Twitter?

To get users email you need to enter Terms of Service URL and Privacy policy URL and tick Request email address from users option in a Twitter App that you have created. Please check the screenshot below.

Social Login not working properly with Iphone in Google app. Why?

Social login is a web functionality. It is compatible to work with any browsers like safari OR chrome. The Google app of iPhone is an actual app and not a broswer. So this functionality is not compatible with iPhone's Google app.

Is Social Login working with Varnish Cache?

Yes, We checked with Varnish following configuration and it is working properly

HTTP/1.1 200 OK
Date: Tue, 04 Dec 2018 11:36:51 GMT
Server: Apache/2.4.34 (Ubuntu)
Vary: Accept-Encoding
Content-Type: text/html; charset=UTF-8
X-Varnish: 32770 3
Age: 15
Via: 1.1 varnish (Varnish/5.2)
Accept-Ranges: bytes

Is Social Login working with caching plugin?

Yes, it will work with any caching plugin. You should enable this setting if you are using caching plugin.

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